These Terms govern the use of DigyContact by businesses connecting their WhatsApp Business Account.
1. Service Description
DigyContact provides automated messaging assistance via WhatsApp using Meta’s Cloud API.
The platform:
- Receives guest messages
- Generates AI-assisted responses
- Delivers responses back via WhatsApp
2. Customer Responsibility
The connected business:
- Controls guest interactions
- Determines communication policies
- Acts as the data controller
DigyContact acts solely as a technical processor.
3. Data Processing
DigyContact processes guest messages only to:
- Enable communication
- Generate contextual responses
Messages are not retained beyond delivery.
4. Acceptable Use
Businesses agree not to use DigyContact for:
- Spam
- Harassment
- Illegal content
- Unauthorized marketing
5. AI-Generated Responses
Responses generated by AI are informational in nature.
The connected business remains responsible for:
- Communication policies
- Operational decisions
- Guest relations
6. Service Availability
DigyContact relies on:
- Meta Cloud API
- Cloud infrastructure providers
Service continuity may depend on these third parties.
7. Limitation of Liability
DigyContact provides automated assistance and does not guarantee:
- Accuracy of AI-generated responses
- Availability of third-party infrastructure
8. Termination
Businesses may disconnect their WhatsApp account at any time.
Upon disconnection:
- Message processing stops
- No historical data is retained
9. Contact
For legal inquiries:
info@digyglobal.com